Terms of Service for Glass-Gems.com
Last Updated: December 4, 2024
Welcome to Glass-Gems.com! By accessing or using our website (www.glass-gems.com) and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with these terms, you should not use our website or purchase products from us.
1. Acceptance of Terms
By using Glass-Gems.com, you agree to these Terms of Service and any updates or modifications made to them. We reserve the right to modify, update, or amend these Terms at any time, and such changes will take effect immediately upon being posted on the website. It is your responsibility to review these Terms periodically for changes.
2. Intellectual Property Rights
The content, designs, artwork, and all other materials on Glass-Gems.com are the exclusive property of Glass-Gems, including but not limited to custom and premade stained glass designs, images, logos, and text. All rights are reserved.
- Proprietary Designs: The stained glass designs displayed on the website, including custom and premade work, are copyrighted. Reproduction, duplication, or any other unauthorized use of these designs without express permission is strictly prohibited.
- Usage License: Purchasing a product or service from us does not grant you any ownership rights to the designs or intellectual property associated with that product. You may only use the purchased product for personal, non-commercial purposes unless otherwise stated in the agreement.
- Prohibition of Reproduction: You may not reproduce, modify, or create derivative works based on any of the designs, products, or materials from Glass-Gems.com without written consent.
3. Products and Services
We offer custom and premade stained glass artwork and related services. Upon purchasing from us, you acknowledge that you understand and accept the following:
- Customization Requests: If you request a custom design, you agree to provide clear, accurate instructions for the artwork. Once a custom design is approved and produced, no refunds or exchanges are permitted.
- Product Availability: All products on Glass-Gems.com are subject to availability. We make every effort to ensure that product descriptions and images are accurate, but we do not guarantee that every product will be in stock at the time of your order.
- Pricing: All prices for products and services are listed in U.S. dollars unless otherwise specified. Prices are subject to change without notice, and any changes will apply to future orders only.
4. Order Process
By placing an order on Glass-Gems.com, you confirm that you have reviewed the product details and agree to purchase the product at the listed price. We will send an order confirmation email to the email address provided, and once your payment is processed, your order will be fulfilled. If there are any issues with your order, we will notify you promptly.
- Custom Orders: For custom orders, a deposit may be required before work begins. Final payment is due upon completion of the design, and you will be asked to approve the design before production commences.
- Payment: We accept all major forms of payment through secure payment gateways. Payment must be made in full before the shipping of products.
5. Shipping and Delivery
Glass-Gems will ship products to the address provided at checkout. Shipping costs and estimated delivery times will vary depending on your location and the product size.
- Shipping Times: While we make every effort to ship orders promptly, we are not responsible for delays due to circumstances beyond our control (e.g., shipping carrier delays, natural disasters).
- Damaged Products: If a product arrives damaged, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, which may include issuing a replacement or a refund, depending on the situation.
6. Returns and Refunds
We take great pride in our work and want you to be satisfied with your purchase. However, since all of our products are custom or made-to-order, we do not accept returns or offer refunds unless the item is defective or damaged upon arrival.
- Defective or Damaged Products: If your product is defective or damaged, please contact us within 7 days of receiving the item. We will provide instructions for returning the damaged product and issuing a replacement or refund.
- Non-Refundable Items: Custom artwork and personalized items are final sale and cannot be returned or refunded.
7. User Conduct
You agree to use Glass-Gems.com in a manner that complies with all applicable laws and regulations. You will not:
- Engage in any activity that disrupts, interferes with, or harms the functionality of the website or services.
- Use the website to distribute harmful or malicious software, spam, or other content that could damage or interfere with the experience of other users.
- Attempt to gain unauthorized access to any part of the website, the servers, or any systems connected to the website.
8. Limitation of Liability
Glass-Gems will not be held liable for any damages arising from the use of the website or the purchase of products, including but not limited to indirect, incidental, or consequential damages. Our total liability to you shall be limited to the amount paid for the specific product or service in question.
9. Privacy Policy
Your use of Glass-Gems.com is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the website, you consent to the practices described in the Privacy Policy.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state of [Your State] in the United States, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located in [Your State].
11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Glass-Gems
Email: [[email protected]]
Website: [www.glass-gems.com]
By using Glass-Gems.com, you acknowledge and agree to the above Terms of Service. Thank you for supporting our business!
